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“What If I order the wrong size or colour?”

Don’t worry!

ENAMORATA wants you to be fully satisfied with your purchase. For this reason, you have the full right to exchange goods within 14 calendar days after you received the order. When changing the size or colour of a product there will be no new shipping fee for your first exchange. The product must obviously not have been used and must be returned in the same state if the exchange right is to be granted. The identification tag must still be attached to the product.  We are only able to exchange size and colour. If you would like to choose another product you can return the product for a voucher with 1 month validity which can be used for all purchases at ENAMORATA® Online shop.  

To exchange the products ordered from the online store, you must use the returning services at your disposal in the My Account area.



HOW TO PROCEED:
 
1st Step: Fill in the online Return Form 

Go to the website store and login.
Select My orders on My Account;
Choose your order and Click on Details
Select the item and quantities you want to exchange.

          In the box “merchandise return”:

- Indicate why you want to exchange this product;

- If you prefer a new colour/size (and what sould it be) or a voucher;

- Write the address where the order should be lifted.

- Select “Make an RMA slip” and wait for the email confirmation.

2nd Step: Place the article in the box

You can use the original packaging where the goods were delivered or other packaging, since it is not damaged.
In case you decided to use the original packaging, please empty it and just put the item you want to return.
Close the box an d stick it.

3rd Step: Collect the article

The logistics provider will collect your order in the next useful day. (The collections are not made on holidays and weekends.)

4th Step: Refund

After fully examine the product we will notify you of your right to an exchange (if any). The new product will be send straight away, respecting the same delivery times (please, read Shipping) or the voucher will be available on your account within 3 working days.