Categories:

PRIVACY POLICY

 

ENAMORATA recognizes how crucial it is to protect your personal data. For this reason we have developed a set of security measures to protect your data.

Personal data regarding people under 18 will not be considered and we will not recognize any order made by people under 18.

The user expressly authorizes that the personal data are also processed and used by third parties for purposes strictly related to the services provided on the site. Access to information by third parties is restricted, and it is carried out solely to meet an order made by the user, to perform a payment, for delivery related activities or customer support.

These data will be stored and processed by computer, and may be used for communication purposes that reinforce and personalize the cultural distribution of products, services, promotional or publicity campaigns, or to process orders.

Personal data of users/customers of this website will be handled under and in accordance with the Portuguese Data Protection Authority (Comissão Portuguesa de Proteção de Dados)

 

1. Our policy

The user has a right to the protection of their personal data. 

ENAMORATA respects the right of users to information about the gathering and processing of their personal data.

As the controller of personal data, ENAMORATA determines the purposes and means by which your personal data are processed, including all security measures. ENAMORATA guarantees that all personal data are processed in Portugal in an appropriate and lawful manner and in accordance with good practice. 

In processing data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, this website was designed for minimal use of your personal data and for these data not to exceed the purpose for which they were collected and/or processed. We do not disclose your identity when the purpose for which your personal data are being processed can be obtained anonymously. 

This Privacy Policy is intended to provide you with all the information you need to understand our privacy practices. However, if you have any query regarding our privacy practices and this Privacy Policy, you can make enquiries via e-mail: info@enamorata.pt.

 

 2. Who processes your personal data

Solely for organizational purposes and functionality, ENAMORATA contracted external entities that will process the personal data of the users of this website.

This decision is strictly linked to the performance of services provided by ENAMORATA  on this website, including the sale of products.

The abovementioned external entities were chosen by ENAMORATA owing to their experience in data processing, an assurance of compliance with laws and regulations, as well as the technical security measures adopted by them regarding the processing of personal data.

In the processing of users’ personal data, external entities will act according to the instructions provided by ENAMORATA.

We regularly verify that they are acting in accordance with our instructions and with applicable laws and regulations.

 

3. How we use your personal data and for what purpose

Your personal data are collected and processed by ENAMORATA only for purposes strictly related to use of this website, its services and to purchase products. However, your personal data may also be used for other processing operations within the confines of these applications. In particular, your personal data may be used for the following purposes:

a)     when you take action to purchase products through this website, including agreements to purchase products, we collect your personal data (for example, password, size, email address, delivery address and telephone number) on an order form, only for the purpose of sale, sorting and transport of products ordered by you;

b)     When you request service assistance, we collect your personal data (for example, first and last name, email) with the sole objective of providing you ENAMORATA online customer support services that are relevant to this website and to the assistance required;

c)     When you request technical assistance, we collect your personal data in order to provide you with information about the website.

d)     When you register a delivery address, we collect your personal data in order to simplify the placement of future orders.

e)     When you create or share your wish list, ENAMORATA collect your data in order to customize our services to purchase products on the site;

f)      When you register on our site, you agree to be sent commercial messages by email or any other equivalent automatic electronic means (such as SMS).

 ENAMORATA will usually collect your personal data electronically, however, in certain circumstances printed media may be used (for example, when we need to process your personal data to prevent fraud against us).

Your personal data are stored to enable ENAMORATA to identify you for the period that is strictly necessary to treat and collect this data, except as expressly provided herein, everything else is in compliance with applicable laws.

Please report any changes to your personal data via the following email: info@enamorata.pt in order to ensure that your personal data is always up to date.

Unless otherwise specified, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to third parties when necessary to process an order.

Your personal information will be disclosed to natural or legal persons for:

- the provision of electronic payment through credit card/debit, 

- processing product sales;

- choosing, packing and shipping products;

- solving problems related to the sale of products;

- receiving payments for product purchases;

- processing product returns by customers;

Furthermore, your personal data may be disclosed to the police or judicial authorities, in accordance with applicable laws and regulations and upon formal request from the authorities, to prevent fraud against us (anti-fraud services). The external entities hired by ENAMORATA also have access to your personal data, as mentioned in item 2 of this Privacy Policy, for the specific purposes set out in this article. In all the aforementioned circumstances, your consent for data processing will not be specifically requested. We would like to inform you that the ENAMORATA processes the personal data of its users only for purposes that are strictly related to the provision of services through this website. 

ENAMORATA may have access to personal data of third parties that are disclosed by users of this website, for example, when a user buys a product to be sent to a friend, when the user who pays for the product is different from the recipient of that product, or when a user wishes to recommend a service provided on this website or the purchase of a specific product published on this website to a friend.

Whenever you have to disclose the information of third parties, you must obtain their consent before providing us with their personal data and inform them about our Privacy Policy. You are the only person responsible for the disclosure of information and data from third parties, in addition to any other unlawful and incompatible use of these data, if you have not obtained their consent.

In any case involving the disclosure of sensitive/confidential to ENAMORATA, you will be the only person responsible for the illegal use and disclosure of these data by third parties.

 

4. What happens if you disclose your personal data

 4.1 - Except as provided in item 4.2 below, the personal data we ask you to provide, including email, address, credit or debit card number and phone number, are required to process your request and to purchase products on this website, in order to give effect to obligations imposed by applicable laws and regulations or to provide other services offered on this website and requested by you. 

4.2 - Refusal to provide us with certain personal information may prevent us from processing your request to purchase products or the provision of other services on this website, such as Customer Support and the use of wish list at Enamorata’ online store.

Failure to provide your personal data may justify our refusal to process your request to purchase products on this website or to provide services.

 The disclosure of your personal information beyond what is necessary to meet legal or contractual parameters or to provide services requested by you is optional and has no effect on the use of this website or its services and purchase of products. 

 We will inform you if your personal data is mandatory or optional, by marking with an asterisk (*) essential information. Failure to fill in the optional data will not result in any penalty.  

The disclosure of sensitive data is never requested and is prohibited. 

 

 5. To whom will your personal data be disclosed 

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by ENAMORATA, or who independently treat personal data collected by ENAMORATA and in connection with the fulfilment of a contract for the purchase of products on this website. 

 Any disclosure will be made without exceeding the purpose for which your personal data was collected and subsequently processed.

 Furthermore, your personal data may be disclosed to third parties to:

- comply with applicable laws,

- respond to judicial and governmental inquiries,

- comply with valid legal processes, 

- protect the rights or property of ENAMORATA. 

 In case there is a change in the corporate structure of ENAMORATA, including, without limitation, by incorporation, merger, sale, liquidation or transfer of substantial assets, ENAMORATA may, at its sole discretion, transfer, sell or hand over personal data collected via this website, including without limitation personally identifiable information and aggregate information about users, to one or more affiliated or unaffiliated companies. 

 In no way will your personal data be disclosed to third parties without you being informed or without your consent, where required by law, except as provided herein. 

 

6. Security measures

We have adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in this Privacy Policy.

Nevertheless, ENAMORATA cannot guarantee that the security measures adopted for the protection of this Site and the transmission of data and information through this Site will prevent or exclude any risk of unauthorized access to or loss of data. It is advisable that your computer be equipped with software devices for the protection of network data transmission and receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as firewalls and anti-spam filtering).

 

7. Cookies Policy

Cookies used on our website serve to improve its performance and your experience as a user. Cookies are small text files stored on your device that collect information about the device and its user experience.

This information is used to record visits and statistics about user activity on the website.

Holders of this domain do not use the information contained in these files for commercial purposes with third parties, nor do the cookies store data that may be used for marketing purposes.

By browsing this website, you are consenting to the use and storage of cookies on your device. Most browsers automatically accept cookies. You can prevent them from being stored on your device by setting your browser to not accept cookies. Cookies stored on your device can be deleted at any time.

 

What is the purpose of cookies?

Cookies help you get the most out of our websites, they help determine the usefulness, interest, and the number of uses of websites, allowing for faster and more efficient browsing, thus eliminating the need to repeatedly enter the website's information.

 

What types of cookies do we use?

  • Essential Cookies: They allow browsing the website and the use of your applications, also allowing access to safe areas of the website. Without these cookies, the services you have requested can not be provided.
  • Analytical Cookies: They are used to analyse how users use the website and monitor its performance. This allows us to provide a high-quality experience by customizing our offer and quickly identifying and correcting any problems that are identified. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information.
  • Functionality Cookies: They uphold user preferences about using the website, so you do not need to re-configure the website each time you visit.
  • Third Party Cookies: Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.

 

Cookies can be:

  • Permanent – They remain stored, for a variable time, at the level of the browser in their access devices (pc, mobile, and tablet) and are used whenever the user makes a new visit to the website. They are generally used to direct navigation according to the interests of the user, allowing us to provide a more personalized service.
  • Session– These are temporary, remain in the cookies of your browser until you leave the website. The information obtained allows you to identify problems and provide a better browsing experience.

 

Cookie Management:

Some cookies are deleted as soon as you close the tab or browser (depending on which browser you use), others are renewed with each visit, and others are deleted after a period of time.

You can configure the devices and browsers you use to reject some or even all of the cookies.
The most common method is by anonymous browsing.

Information about "Incognito Navigation" and Cookies management in the Chrome browser:
https://support.google.com/chrome/answer/95647?hl=en

Information about "Incognito Navigation" and Cookies management in the Firefox browser:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Information about "Incognito Navigation" and Cookies management in the Safari browser:
https://support.apple.com/kb/ph21411?locale=en_US

Information about "Incognito Navigation" and Cookies management in the Internet Explorer browser:
https://support.microsoft.com/pt-pt/help/17442/windows-internet-explorer-delete-manage-cookies

You can also get more information on how to handle cookies here:
https://www.aboutcookies.org/how-to-control-cookies/

To manage cookies in your Chrome browser:
https://support.google.com/chrome/answer/95647

To manage cookies in the Firefox browser:
https://support.mozilla.org/pt-PT/kb/ativar-e-desativar-cookies-que-os-websites-utiliza

To manage cookies in the Safari browser:
https://support.apple.com/kb/ph21411?locale=pt_PT

To manage cookies in the Internet Explorer browser:
https://support.microsoft.com/pt-pt/help/17442/windows-internet-explorer-delete-manage-cookies

For information on how to delete cookies in other browsers:
https://www.aboutcookies.org/how-to-delete-cookies/

If you take the action of blocking or deleting cookies in this domain, you are restricting a significant portion of the features that are available that could lead to unexpected behaviour.

For more information about cookies and their use, we suggest you check the following links:

http://www.allaboutcookies.org
https://www.aboutcookies.org

To control the collection of information from third-party cookies, you can do so here:

http://optout.aboutads.info
http://www.youronlinechoices.com/
http://preferences-mgr.truste.com/

DNT (Do not track) is a standard that is not adopted by default by many third-party cookies. To see if your browser navigation is being monitored and change your settings, click here: https://allaboutdnt.com/


Cookies used:

Google Analytics
Duration: 2 years
Responsibility: Google Inc.
Reason for use: Session registration, page movement and interaction with content for statistical purposes
More information and opt-out: http://tools.google.com/dlpage/gaoptout

DoubleClick
Duration: 1 year
Responsibility: Google Inc.
Reason for use: Records user actions after interacting with ads for the purpose of measuring and adjusting advertising effectiveness (Used only by Google)
More information and opt-out: http://www.google.com/policies/technologies/cookies/

Google Maps
Duration: Session
Responsibility: Google Inc.
Reason for use: Collects anonymous information about the interaction with the map for statistical purposes. (Used by Google only)
More information and opt-out: https://www.google.com/intl/pt_pt/policies/privacy/

Youtube
Duration: Session
Responsibility: Google Inc.
Reason for use: Collects anonymous session information and interaction with videos for statistical purposes and activity registration with possible advertisements on the content. (Used by Google only)
More information and opt-out: https://www.youtube.com/static?template=privacy_guidelines

Session ID
Duration: Session
Responsibility: Our own
Reason for use: Anonymous registration maintained during the session, from entering this site (websites) until it leaves, to memorize user preferences.

Cookie Consent
Duration: 1 year
Responsibility: Our own
Reason for use: It registers the consent of the user to our cookie policy.

 

8. Your right to access personal data and other rights

You are entitled to obtain, at any time, confirmation from ENAMORATA as to whether or not data relating to you is being processed, even if not yet registered, and the communication of any such data in an intelligible form.

 You have the right to be informed by the ENAMORATA about the origin of the source that transmitted your data, the purposes and means of processing your personal data, the reasoning behind the electronic processing of data, information about the external entities and the names of entity themes and categories to whom your personal data may be disclosed or who may access your personal data (for example, the names of external entities hired by ENAMORATA). You can also find the above information in this Privacy Policy. 

 You have the right at any time to obtain from ENAMORATA: 

a) updating, correction or integration of your personal data; 

 b) deletion, making anonymous or blocking of your personal data, which is treated as a violation of law, even when data storage is not necessary for the purposes for which it was collected and subsequently processed;

 c) confirmation that the operations in a) and b) have been reported to whom the data were communicated or disseminated, except when it is impossible to do so or if it means superseding the protection of the rights which it invokes. 

 You have the right to object, in whole or in part: 

a) for legitimate reasons, to the processing of your personal data, even if it concerns the purpose for which they was collected; 

b) to the processing of your personal data for advertising or direct marketing, or to sell products or undertake market research or commercial communications. 

 

You can freely exercise your rights at any time, provided it is done in accordance with the applicable laws and regulations, by sending your request to ENAMORATA at the following e-mail: info@enamorata.pt.

 

9. Contacts

If you wish to receive further information regarding our privacy practices, please contact us by e-mail at info@enamorata.pt.

 

10. Applicable legislation

ENAMORATA will process personal data in accordance with Portuguese Law. 

 

11. Changes and updates

ENAMORATA may change or update all or parts of this Privacy Policy, whether or not required by a change in the applicable laws and regulation.

ENAMORATA may amend or update from time to time all or any part of this Privacy Policy,

Our users will be notified of any amendment to or update of our Privacy Policy on our homepage. All amendments and updates will become effective upon publication on this section of this Site. You should regularly access this section of this website in order to review the most recent and updated version of our Privacy Policy.